Customer Service
One of our principal values at Hadad Bros. is the high standard of service we always strive to give our customers.
We are at your service for all of the following. Should you require further information, please contact us at service@hadadbros.com
Products Guarantee
In order to apply product guarantee, you are asked to bring the damaged item to one of our branches or to send us photographs, together with a description of the defect by e-mail to service@hadadbros.com , or by whatsapp to +972544844103
Repair Service and renewal of items
If you are interested in availing yourself of either of these services, please take the item in question to one of our branches to get an estimate.
Customers living abroad should send photographs and any information to service@hadadbros.com
Dedications and engraving
Should you wish to engrave an item you are purchasing, please indicate this at the time of purchase.
Once you have made a purchase, one of our representatives will contact you in order to confirm the text.
Exchange of ‘old’ silver for ‘new’
At Hadad Bros., we will purchase both 925 and 800 sterling silver items. We will pay cash (rate 1) or give you a ‘trade-in’ credit towards a purchase (rate 2 higher).
We would ask you to take the items you wish to trade-in to one of our branches for an estimate of their trade-in value. Alternatively, please send a photograph and information (weight, quality of silver 800/925, etc) to service@hadadbros.com
Sales to institutions and organizations
Please contact us when purchasing gifts for clients or employees!
Company rates are applicable for orders of 10 items or more.